Shipping Policy

Thank you for visiting and shopping at Ruticla. When you place an order from us, all products are carefully prepared and printed according to your requirements. We always do our best to send the products to you as quickly as possible. Please kindly refer to the table below.

Note: Due to the impact of Covid-19, the delivery time has been updated:

For the time being, all goods entering the United States will be held and delayed until they have been disinfected in order to prevent the spread of Covid-19. This could add an extra 3-5 business days to your shipping time.

Please be advised that government regulations may prevent us from delivering your order on time due to the COVID-19 (Coronavirus) outbreak. We’re working on contingency plans right now, and we’ll get your order out to you as soon as possible. If you have any issues with your order, please contact us, please contact our customer support team at [email protected], we will be happy to assist.

Our products are shipped worldwide

Shipping Carrier: USPS, DHL, EMS, Local Post…

DELIVERY TIME:

Orders are processed Monday through Friday. On weekends, we do not ship products. Orders will be processed within 2 to 5 business days of receipt and shipped the next business day.

Destination	Estimated delivery time(not including production time)	Shipment cost
The United States	10-15 business days	$6.99
Rest of World	15-20 business days	$7.99

(Please keep in mind that this is only an estimate; actual delivery times may vary from 5-10 days due to epidemics or customs clearance)

ORDER CONFIRMATION & TRACKING

You’ll get an email confirmation with a tracking link so you can keep track of your order on your way home! Please allow 3-5 days for your package to be scanned into the carrier’s system.

If you try to track your package and receive no results, it means that the carrier has not yet processed it. The tracking events will appear on the tracking page once the parcel has been scanned into the system.

If your expected arrival date has passed, please contact us via email [email protected] so we can resolve the issue for you.

In case your order has left our warehouse, if in transit, the parcel is damaged or lost, we will not be responsible. You should contact your last-mile shipping carrier to have it resolved. If you want to make a claim, please contact the shipping carrier.

NOTE:

– Please double-check that your shipping address is correct. Also, complete all of the fields in the address information we provide. If any of the information is incorrect or missing, we will need to contact you again to confirm. This wastes time for both parties and causes delays in delivery. In the worst-case scenario, the package we send you will be returned to us, or we will disregard your request to avoid causing anyone any inconvenience.

– If your order includes multiple items, they will be delivered in separate packages. Therefore, the delivery time of each item will be different. For each shipping package, you will be provided with a tracking number.